The second edition of VLH Excellence Awards took place on August 17th, in a joyful atmosphere and the wonderful setting of L’Aventure du Sucre, with the Deputy Prime Minister, the Honourable Xavier-Luc Duval as one of the distinguished guests. Here is a summary of the event’s official speeches, awards and celebrations.

Dressed to the nines and all smiles, VLH’s team members gathered most enthusiastically for the award ceremony. VLH Excellence Awards have been organised for the second year running to reward and recognise employees for their hard work and commitment towards excellence. All of Veranda Resorts and Heritage Resorts‘ profit centres were represented, including the Seven Colours Spas and the hotel boutiques. Eleven awards were distributed (see the list of award winners below), with three additional outstanding awards: the “Outstanding Achievement Award”, the “Best Customer Champion Award” and the “Most Inspiring Leader Award”. The purpose of such awards is to encourage teams to surpass themselves, to innovate towards higher levels of competitiveness and to meet both their clients’ ever-changing needs and new trends in the travel industry.

An extremely positive and healthy performance

The second edition of VLH Excellence Awards

In his speech, François Eynaud, CEO of VLH, actually referred to a highly positive and healthy financial performance for the group: “Our commitment to excellence as well as our continuous efforts in the last years have paid off in 2016. We managed to get stronger through difficult years and we are now taking full advantage of the upturn in local tourism business.” Indeed, the group recorded a very strong performance in 2015-2016, with a 85% average annual occupancy rate – that is a seven percentage point increase over the previous year – and a 11% improvement of the average price, which resulted in a 20% increase in RevPar, a 15% increase in global turnover up to Rs 2 billion, and Rs 200 million Profit Before Tax. It is actually the highest progression in the Mauritian hotel sector this year.

Planning ahead 

Francois Eynaud during the VLH Excelllence Awards

François Eynaud also seized the opportunity to talk about the future and VLH’s strategic plan for the 2016-2020 period. The plan focuses on two major aspects. First, there is the development of Bel Ombre as a touristic destination, both through the quality and diversity of leisure and accommodation offers, and through the richness of its natural environment. The CEO also mentioned the renovation of Heritage Le Telfair in 2017, as well as the construction of another golf course in partnership with Rogers. The second focus is the promotion of the Veranda Resorts’ brand, both in Mauritius and in the region, with the renovation of Veranda Paul et Virginie and the addition of a fifth Veranda Resorts hotel in VLH’s portfolio.

Following the speeches and award presentations, guests enjoyed the enchanting setting of L’Aventure du Sucre as well as a cocktail buffet with soft music in the background.


And the 11 award winners are:

  1. Outstanding Achievement: Christine Dupont (Sales & Marketing Team)
  2. Best Customer Champion: Jeff Ramsami (Veranda Grand Baie)
  3. Most Inspiring Leader – ex aequo: Ramanah Radhanah (Heritage Awali) and Vikash Dhowta (Veranda Palmar Beach)
  4. Best Financial Performance: Heritage Le Telfair (Michel Fredric)
  5. Best Guest Experience: Veranda Pointe aux Biches (Clifford Pierre Louis)
  6. Best Process Compliance: Heritage Le Telfair (Michel Fredric)
  7. Best People Management: Heritage Golf Club (Jonathan Menteath)
  8. Best Seven Colours Spa: Veranda Pointe aux Biches (Clifford Pierre Louis)
  9. Best Blue Earth Boutique: Veranda Pointe aux Biches (Clifford Pierre Louis)
  10. Most Innovative Service Award: Heritage Awali (Christophe Ramdiane)
  11. Chairman’s Award: Heritage Awali